Service and Support
CMS Laser has strived to offer clients top-rated support since the company’s inception in 1983. Over this time, we have manufactured over 2,000 turnkey laser-based systems—many are still operational today. We are committed to providing world-class technical support for our clients to ensure their continued success in their manufacturing processes.
CMS Laser’s engineers and technicians are available by phone or email to troubleshoot and answer any questions you may have with your laser system. If your system features remote diagnostic tools, our technicians can directly connect to your machine to diagnose and troubleshoot issues. Our support line is open 24/7 to keep your production running around the clock.
Our team of technicians are available on-site for troubleshooting, repairs, maintenance, upgrades and training. If a repair or upgrade is not feasible in the field, we may request that you send your machine back to our facility for in-house services.
Need Additional Support?
We also offer the following:
- 24/7 emergency support and service phone line
- Online remote programming and troubleshooting assistance via secure support software
- Applications programming and assistance
- Preventative maintenance and critical response agreements
4420-A Metric Dr.
Winter Park, FL 32792
During Business Hours: (407) 679-9716
After Hours & Weekends: (407) 808-6379
Dedicated Field Service & Support
Solomon came in straight off the plane and got to work. It was very late and he stayed with us well into the morning. The repair was complicated but he stuck with it and got us going the next day. This was an extremely urgent situation and he treated it as such. Much appreciated.
Outstanding service and very on-point in identifying root cause and its corresponding solution. In addition, Harry provided recommendations to prevent recurrence. We are truly thankful for his service and for getting our machine back to production in a very critical time for our business.
Installation went flawless, Solomon had detailed knowledge of system and features. Very customer oriented and easy to work with. Would request him on future installs and service. Thank you.